Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets the rules for using the Carvio platform operated by Tetronix Inc. It applies to every dealer, user, and team member with a Carvio account, and is incorporated into the Terms of Service. Capitalized terms not defined here have the meaning given in the Terms.

Overview

Carvio gives dealers tools to operate their business, including messaging features that let you communicate with leads, customers, and prospects. These tools are powerful, and they are also regulated. This policy describes what you may and may not do when using them. If you violate this policy, we may suspend, restrict, or terminate your access — including with no prior notice in serious cases — as described in Enforcement.

General Rules

You may not use Carvio to:

Violate any law, regulation, or third-party right;
Engage in fraud, deception, or unfair or deceptive trade practices;
Harass, threaten, defame, discriminate against, or impersonate any person or organization;
Distribute malware, viruses, or other harmful code, or attempt to gain unauthorized access to any system, account, or data;
Reverse engineer, scrape, or extract data from the platform by automated means;
Resell, sublicense, or share access to your account with parties not authorized by Tetronix Inc.; or
Interfere with the integrity, performance, or security of the platform.

Messaging Compliance

When you use Carvio messaging features, you are the sender of every message and you are solely responsible for compliance with the laws that apply to your messages and recipients. At a minimum:

Canada

CASL. You must have express or implied consent before sending a commercial electronic message, identify yourself accurately, and include a working unsubscribe mechanism in every message. Maintain records sufficient to demonstrate consent on request.
CRTC Unsolicited Telecommunications Rules & DNCL. Where applicable, scrub against the National Do Not Call List and your internal do-not-call list, and honor opt-out requests immediately.
PIPEDA / provincial privacy law. Collect, use, retain, and disclose recipient personal information only for lawful purposes and with appropriate safeguards.

United States

CAN-SPAM. Commercial email must include accurate header information, a clear identifier that the message is an advertisement (where applicable), a valid physical postal address, and a functioning unsubscribe mechanism honored within ten business days.
TCPA / FCC. Marketing SMS requires prior express written consent. Informational SMS requires prior express consent. Honor STOP, UNSUBSCRIBE, QUIT, END, and CANCEL replies and any other reasonable revocation method promptly.
State law. Comply with state consumer- protection, anti-spam, and telemarketing laws applicable to your recipients.

Other jurisdictions

You are responsible for compliance with any other applicable law (for example, GDPR / ePrivacy where recipients are in the EU/UK, Quebec Law 25, CCPA / CPRA where recipients are California residents, and similar regimes elsewhere).

Lawful basis. Send messages only to recipients with whom you have express consent, valid implied consent (e.g. an existing business relationship under CASL), or another lawful basis.
Sender identification. Use sender names, email addresses, phone numbers, and dealership identification that truthfully reflect your business.
Unsubscribe / STOP. Every commercial email must include a working unsubscribe link or instructions. Honor opt-outs within the time required by law and in any event without undue delay.
No re-engagement after opt-out. Do not contact a recipient who has opted out unless and until they re-consent.
Records. Keep records of consent and opt- out for as long as required by applicable law and reasonably necessary to defend a complaint.

Prohibited Content

You may not send messages through Carvio that are:

Unlawful, fraudulent, deceptive, or misleading;
Harassing, threatening, hateful, defamatory, or discriminatory;
Sexually explicit, violent, or otherwise unsuitable for the audience;
Designed to phish, distribute malware, harvest credentials, or commit identity theft;
Infringing any intellectual-property, publicity, or privacy right;
Related to industries, products, or services prohibited by the acceptable-use rules of our upstream delivery providers (for example, certain regulated or high-risk categories); or
Otherwise prohibited by these rules or by applicable law.

In plain English: don't send anything you wouldn't want a regulator, a recipient's lawyer, or our delivery providers reading.

List Hygiene

Do not use purchased, rented, scraped, appended, or co-registered contact lists.
Do not message recipients with whom you have no prior business relationship and no express consent.
Remove inactive, invalid, or hard-bouncing addresses promptly.
Honor recipient suppression as soon as it is recorded and do not re-add suppressed recipients without re-consent.

Volume & Frequency

Send at volumes and frequencies that are reasonable for the relationship you have with the recipient. Avoid sending patterns that produce elevated complaint, bounce, or spam-trap rates. We may apply rate limits or volume caps and may require you to slow or pause sending while we investigate signals that suggest a deliverability or compliance problem.

Enforcement

We may take any of the following actions if we reasonably believe you have violated this policy, the Terms, or applicable law, or if a recipient, regulator, or upstream delivery provider requests action:

Issue a warning;
Apply rate limits, volume caps, or content filters to your sending;
Suspend or restrict access to specific features (including email or SMS), in whole or in part;
Permanently ban your dealership from sending and/or receiving messages on a specific channel (for example, email only, SMS only) or across all messaging channels in Carvio. A channel ban may be imposed in addition to, or instead of, account termination, and may extend to your affiliates and any successor or substitute account we reasonably believe is associated with the same dealership;
Suppress further messages to specific recipients;
Terminate your account in accordance with the Terms; and / or
Cooperate with law-enforcement or regulatory authorities as required.

Action may be taken without prior notice for serious violations, including ongoing harm to recipients, regulators' orders, or upstream-provider directives. Where a channel ban is imposed, Carvio is under no obligation to deliver or relay further messages — inbound or outbound — on the affected channel(s), and you are responsible for arranging alternative means of communication with your recipients. We will work with you in good faith to lift restrictions where you can demonstrate compliance.

Reporting Violations

If you believe a Carvio user has violated this policy, or you are a recipient who wishes to report a message sent through Carvio, please contact abuse@carvio.ca with as much detail as possible (sender, message content, date, and headers if available). We investigate reports promptly.

Changes to This Policy

We may update this AUP from time to time. Material changes get reasonable advance notice through the platform or by email. Continued use after the effective date constitutes acceptance.